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Below are some frequently asked questions, but please feel free to call our office if you need additional information, . We are always pleased to assist you.
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We offer comprehensive medical care in multiple specialties as discussed in detail under the "Services" area of this website.
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Murray Hill Medical Group is conveniently located at 317 East 34th Street New York, NY, between 1st and 2nd Avenues. Please visit the "Directions" area of this website for detailed maps and public transportation information.
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Office hours are Monday through Friday by appointment. For your added convenience, most of our physicians have at least one day of early morning hours and/or evening hours. Please check our "Provider Profiles" to find specific office hours for each of our physicians. Although we do not offer weekend office appointments, a Murray Hill Medical Group physician is on call 24 hours a day, 7 days a week for emergencies.
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Our practice is devoted to the treatment of adults. Some of our doctors treat patients as young as sixteen.
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Not currently, but we hope to offer this service to our patients in the near future.
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Our doctors are affiliated with some of the most prominent hospitals in the New York area including New York University Medical Center, Mount Sinai, and St. Lukes Roosevelt.
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If you are an existing patient, you can schedule online at www.mhmg.net.
New patients must call our office during business hours to make an
appointment.
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You can cancel your appointment by calling our office or, if you made your appointment via our website, you can cancel it via the website. Cancellations made less than 24 hours prior to the appointment will be subject to a cancellation charge. Please note that insurance carriers do not reimburse for missed appointments. Please reference our financial policy for a list of cancellations charges.
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Our office staff is happy to assist you in finding a Murray Hill Medical Group physician who can meet your needs. For a complete listing and more information on our doctors, also visit the "Providers" section of our website.
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An annual exam is a once-a-year visit to your primary care provider for a general health check. It generally lasts from 30 to 60 minutes. During this appointment you can expect your physician to review the following:
- General physical exam (blood work and EKG)
- Update of family health history (any new serious illnesses in your family?)
- Review of your health history
- Update of current medications, herbs, and supplements
- Need for medication refills
- Evaluation of need for health screening tests based on age and personal and family history (such as mammogram, test for sexually transmitted diseases, and colon cancer screening)
- Update on immunizations
- Schedule follow-up visit to discuss new health concerns or address chronic health issues.
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When scheduling your appointment for an annual physical, the office staff will inform you if you will need to fast prior to your visit. If your annual physical will include Cholesterol and Glucose testing, you will be asked to fast for 6-8 hours prior to your appointment. During this time, you may consume water, coffee, or tea without dairy products, sugar or sugar substitutes. Please do not apply any powders, lotions or oils on your chest, wrist or ankles on the day of your Annual Physical.
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While most insurance companies cover one annual exam a year, it is important that you check with your insurance carrier to review your specific policy. Please note that Medicare does not cover routine annual exams. You may choose to pay for routine physicals and tests out-of-pocket or by using a flexible health spending plan that your employer may provide.
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Yes. If you are planning to travel outside the United States, please schedule a "travel visit" with your physician. During this appointment, your physician will be able to provide you with the necessary vaccines and medicines as well as discuss any medical concerns you may have regarding your trip. If you know the types of vaccines you will require please inform the doctor's assistant when you schedule the travel visit. You should allow yourself at least 2 to 4 weeks of time prior to travel as some of the vaccinations may require a series of shots over a period of time. Travel visit charges are based on complexity and range from $125.00-175.00. These charges are separate from vaccine charges and are not covered by insurance. You will be expected to pay the visit charges at the time of your travel visit. Also, please note, travel related services will not be provided at the same time as your Annual Physical appointment.
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You can request a referral by phone or online through the Patient Portal at www.mhmg.net. Please be aware that your doctor may ask that you schedule an office visit prior to authorizing the referral. Only your physician can determine the type of referral that is best for you or if a referral is even necessary.
When requesting a referral, please have the following information available:
- Dr.'s first and last name
- Specialty (Ophthalmologist, Dermatologist, Gastroenterologist, etc.)
- Doctor's Phone
- Doctor's Fax (Without a fax number, we cannot fax the referral to the Doctor's office.)
- Doctor's Provider Identification number (NPI)
- The reason for the visit/diagnosis (Routine Eye Exam, Consult, etc.)
- The date of your scheduled appointment if you already have one.
- Phone number where we can reach you if additional information is required.
It is your responsibility to be familiar with your insurance plan's requirements regarding referrals, and covered benefits. Contact your insurance representative or employee benefits office if you are unsure about these details.
When a referral is needed, please let us know in advance. If you see a specialist without first requesting a referral, you assume financial responsibility for the service. We are unable to backdate referrals. Referrals take an average of 48 hours to process. Some authorizations such as MRI and CT Scans can take much longer depending on your insurance policy's clinical review process. Please check the status of your referral prior to being seen by a specialist. |
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You can speak to your doctor's assistant to request a refill for your medication. For your added convenience, you can also request refills via the Patient Portal at www.mhmg.net. Please request prescription refills during regular office hours so that we can contact your pharmacy during normal business hours. For your safety, your doctor may request an office visit prior to authorizing a prescription refill.
For routine refills, you have the option to contact your pharmacy directly. The pharmacist will then contact our office for approval. Please allow 24-48 hours for processing the request.
Prescriptions for controlled substances can either be picked up at our office, or mailed to you directly. We are unable to call these in to your local pharmacy.
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Please contact your physician's office directly for test results. In the near future we hope to be able to send these to you via secured email.
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Murray Hill Medical Group accepts most major insurance plans. Please refer to the "Providers" section of this website to get more detailed information for each of our physicians.
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We are committed to providing you with the best available healthcare and the finest possible billing services. Please contact (212) 726-7450 for assistance with invoices, payments, and any other billing related matter.
For questions regarding Anesthesia billing, please contact:
Practice Services LLC: (212) 684-6605
For questions regarding Hospital billing, please contact:
Physicians Billing Service: (212) 725-8511
If you are experiencing billing issues related to Laboratory services, please contact:
- Quest Diagnostics:
(800) 631-1388 or
Click here.
- Laboratory Corporation of America: (800) 845-6167 or Click here.
- American Clinical Services:
(866) 617-4227 or Click here.
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You may request your medical records by printing and filling out an authorization allowing us to release your private health information. You must then send us the form by mail to:
Murray Hill Medical Group
317 E. 34th Street
New York, NY 11385
ATTN: "The name of your specific Doctor."
Floor: "Specific Floor"
By law, we may not release your medical information through a request made by phone or by e-mail.
The form must be filled out completely in order to process your request.
Patients and legal offices (attorneys) obtaining medical records will be billed $0.75 per page to cover the cost of copying fees. Life Insurance companies and their representatives will be billed a flat rate of $175.00. The check should be made payable to Murray Hill Medical Group.
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The patient portal is a valuable tool created to give you 24 hour access to our office. We continue to expand our portal services on a regular basis. The portal currently offers patients the ability to:
- Schedule Appointments
- Refill Prescriptions
- Request Referrals
- View Past Appointments
- Update Personal Data
- View Outstanding Balances
Please note: the patient portal is only accessible by current patients who have been to our office. New patients must call our office to obtain access. |
Murray Hill Medical Group is committed to providing the highest quality medical care and service. As we strive to constantly improve, we welcome your suggestions around how we can make your visit a better one in the future. Please send your suggestions to: mhmg-asst@med.nyu.edu
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